Reference

barongjitu Legal terms for Indonesia access

barongjitu Legal terms explain how account access, wallet checks and personal data work before you enter the lobby.

Account conditionsData and cookiesLocal-law accessWallet records
barongjitu barongjitu Legal terms for Indonesia access
POLICY HELP PATHS

Get help with Legal requests

Legal questions are easier to resolve when your request includes the account step and payment reference involved.

Account access If phone verification prevents account access, contact account help with your registered number and…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and status shown…
Policy changes To ask about data changes, cookies or account closure, state the Legal request clearly…
DATA HANDLING DETAILS

How we manage your Legal records

We treat Legal requests as account matters rather than general lobby questions. Our process separates identity checks, wallet references and policy correspondence so each request can be assessed…

Account data

We use the details you provide during account creation and phone verification to identify your account, apply access conditions and…

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a cashier event with your account.

Cookies

Cookies can keep an account session and policy preference available between pages.

Account security

Phone verification adds an account check before access. Never share a verification code through support; if a code or account…

Record retention

We retain account, payment and support records only as needed for the stated Legal purpose, account administration and applicable local…

Change requests

You can ask about correcting account details, accessing a record or removing eligible data through support.

What Indonesian account holders ask

These Legal answers focus on the account conditions and records you are most likely to ask about before access. They cover local-law wording, phone verification, wallet references, cookies, retention and requests sent through account support. Read the relevant answer first, then contact us with the smallest useful set of account details.

Legal covers the conditions for account access, data use, cookies, payment records and policy requests. It also explains that access depends on local law and is available only where local law permits.

Access depends on local law. If local law permits access in your area, complete the account path and phone verification shown to you; do not continue if the service is not permitted where you are.

Phone verification helps connect the account to the person requesting access and protects policy or wallet records from an unrelated request. Keep your verification code private and use account support if it fails.

We use the DANA or QRIS reference, account record and displayed status to identify a cashier event. When asking for help, provide the reference rather than sending unnecessary personal information.

You can send a Legal request through account support asking about access or correction of eligible data. We may confirm your identity and ask which account detail or record your request concerns.

Cookies may keep your session and policy preference available as you move between pages. Browser controls can remove or block them, but that may change the account path or require another sign-in.

Contact account support with your account reference and ask which record category you mean, such as phone verification, wallet activity or policy correspondence. We will explain the applicable retention position and next step.